Scott is a real professional guy, very helpful with a friendly touch. When you speak with him, you will feel like you been talking with him forever. This was my first experience with a remote tune!! I first thought that it was not easy but he just made everything easy. He gave really fast responses and always with an updates tune or recommendations! That means that he really take care of you. It is not like he just sends a tune and that’s all. He has been working on my car now for about one week and he is still editing and getting the car better and better. So far the car is a beast!! If you think your V comes from factory like one you are really far away from what you can really feel after Tapout takes care of you!! I will always recommend Scott and Tapout Tuning!!!!!!