Once I narrowed my new car search down to the ATS-V I researched the performance market and ran across Scott. He was helped me to find the right car and connected me with some really good people in the Tapout family that I eventually met at the Cadillac Attack event in Orlando. It was apparent… Read more “In Excellence”
I was not a fan of remote tuning ‘til I ran into Scott and his team, but now for this car I have changed my mind! Working with the Tapout Tune team is like family. Customer service is on point, tunes and corrections wouldn’t take two or three days but like in hours! Local shop… Read more “A+++”
When I first got my ATS-V I knew that I wanted to unleash the full potential from it. Being in the automotive industry as a Cadillac Technician I knew what I wanted and what was realistic. I had sent three emails to three different companies one morning regarding their process for tuning my LF4. LITERALLY… Read more “The Man with the LF4 Roadmap to Perfection”
I’ve owned a few turbo cars in the past and there’s always been something left out by the OEM builders. But what Scott was able to turn my ATS-V into with just a CAI, spark plugs change, and his enlarged throttle body is simply terrifying! Stock the V is already a potent machine on the… Read more “Scott has his PhD in the ATS-V Platform”
Scott has truly gone above and beyond for me. Early on I had some parts installation issues that occurred at a very busy time for my business. Scott worked with my local shop to help them walk through the troubleshooting steps necessary to resolve my hardware issues. Scott had no hand in the installation, nor… Read more “Customer Service Like You Have Never Seen Before!”
Scott is easily one of the best, if not the best tuner I’ve came in contact with. Replies quick, and his knowledge and work ethic are unthought of. Earned my business!
Scott is amazing. Maybe one of the best customer service I’ve encountered. With rapid fast replies via email or messenger. Went from 10 lbs. of boost to 19 just off his tune. Glad I made the right choice to go with Tapout FW!
Scott goes above and beyond to ensure you’re fully satisfied with his tuning services. I couldn’t be happier being a member of the Tapout team!
If you have an ATS-V, and you have already spent a few hours poking through what the internet and Facebook have to offer as far as tuning options for this car, STOP what you’re doing. Send Scott a message, or call him, and let him guide you through your options. While other tuners flaunt HUGE… Read more “You owe it to yourself to call Scott right now.”
After buying a CPO car with 45,000 miles I wanted to know that all systems were working properly with no issues. With some research I knew I wanted to go with Tapout Tuning where Scott has analyzed more logs than anyone else on the LF4 platform. Next I wanted to make sure I could compete… Read more “Exceeded Expectations; Outstanding Customer Service”
I would begin by saying that I have owned many different cars and been a part of the tuning world and mods for many years. I have had Mustang Coyote, Cobra, and Fox bodies. I have owned a CTS-V and Challenger SRT8 with Hellion twin turbos. I have dealt with several different tuners throughout the… Read more “I’m A Believer”
Had a great experience with Tapout from start to finish. Ordering was quick and easy and shipping was fast. Installation and initial tuning went smoothly. Scott was there for quick revisions throughout the entire process. Car is a whole different animal now. Excited to see how far Tapout is going to take this platform.
Got my 2016 ATS-V in January 2020. Factory power was good, but I wanted more. Kinda skeptical about who to get a tune from. After talking to Scott Cook at Tapout, I felt at ease about tuning it. His customer service is best in the business. If you run into a problem, he will do… Read more “Great Customer Service!”
I recently just purchased an ATS-V about three months ago so I contacted Scott to have my V tuned. He simply worked his magic and the car is just a monster now all around! I could not be happier with my decision. Great service as well performance.
I have owned several performance cars but I have never had any of them tuned due to hearing horror stories of tuners not doing a very good job. I started emailing Scott weeks before I actually purchased a tune from him and he was VERY knowledgeable and informative. Unlike other tuners, he takes a more… Read more “Great Experience for a First-Timer!”
After dealing with a different tuner who would not return my calls, I was told to try Scott from someone at a local car meet. Have not been this impressed before in my life! Finally found someone who gets back to you in a timely manner, helps point out issues you might have with your… Read more “Awesome tuner!!”
I have owned four cars that I have altered the performance on. Most recently was a built WRX, that went through four tuners, where each one did certain things well. Now that I have the V. I can comfortably say Scott and his team make me wish Tapout could have tuned the WRX. I bought… Read more “Hands down best tuner I’ve dealt with”
The only question I keep asking myself is, ‘why did I wait’? I started talking with Scott in December 2019 because I didn’t know the first thing about tuning. Scott took the time back then to answer all of my questions no matter how simple the question was. He did this for months. Then Scott… Read more “Why did I wait?”
‘Sell the Best and Service the Rest’ is my family business slogan. Scott Cook follows that same mantra at Tapout Tuning. It’s rare to find someone at the top of the game in any platform like Scott, with concierge level customer service in any business. Scott’s precision is second to none, details and steps are… Read more “Sells the Best and Services the Rest!”
I will have to say Scott is awesome. Just any problem, question, concern or anything at all, he was there. This was remote tuning made easy for sure. Also my car now rips, which is huge!! But 12 out of 10 with dealing with Scott and Tapout Tuning!!!
Scott is very easy to work with and makes sure the whole process of getting your car dialed in is perfect. Super fast response times! I was amazed when I was able to get two files sent by him in a single day. I have seen other tuners that takes weeks. Plus, he is always… Read more “Tapout Is The Best”
First off hands down & hats out to Tapout & their outstanding customer service. I mean if texting, emailing & even calling to walking you through the tuning steps, while taking your daughter to swimming lessons if I’m not mistaken, doesn’t speak customer service, then I don’t know what does. Just Scott’s patients level alone… Read more “Forget the rest & go with the best !!!!”
I can’t thank Scott Cook enough for the great tune and amazing customer service. Always helps, never seems bothered to help you understand anything about the process or the tune itself. Only issue is… girlfriend isn’t happy, she says he made the car too fast! 🤷♂️ Is that even possible? Just wish the weather didn’t turn to shit… Read more “Girlfriend Isn’t Happy”
This was a great experience. Scott was always responsive with email and information. I had issues during the process and Scott was able to give suggestions and help with solutions. I would recommend Tapout to anyone! I was worried initially but Scott was so easy to work with it was comforting.
I have a 16 A8 ATS-V with intakes and downpipes, I was definitely expecting a power increase but good lord! Scott worked his magic and the car is a complete animal! 12/10 in every category! Car runs amazing and the powerband is unbelievable! Super nice guy enjoyed working with him and getting everything dialed in!
We just purchased our 2018 ATS-V a few months ago and another V owner recommended Scott to us for tuning. We reached out to Scott and he has walked us through everything and made suggestions for the best route to go on a build. He did all of this before we even bought the remote… Read more “WOW!!!!!!!!”
Having owned my 2017 ATS-V Sedan for a couple of years, I had been hearing great things about Scott and is customer service for a while. I reached out to him with high expectations, based on that reputation, and he still managed to exceed them. When I purchased my tune and spark plugs, Scott was… Read more “Incredible Customer Service”
I wanted to send a special shout out to my man Scott Cook. He tuned my ATS-V back in August and it totally woke the car up. Also, previous to the tune he took the time to read the data logs and saw we had intercooler issues. Well, that was fixed and after installing the tune… Read more “Totally woke the car up”
When I first talked to Scott regarding a Tapout tune I knew he was the one for this platform. He had the knowledge I was looking for. After he sent me my first tune the car was completely different. We worked back and forth and created some great revisions for different fuel octanes, drag strip… Read more “Top notch tuning /customer service”
Scott lived up to his reputation and then some. His tune is excellent, and his service is even better! His response time, knowledge and diligence to get the tune right for what his customer wants was better than expected…..and my expectations were high based on other customer testimonials. Scott leaves everyone in the rear view… Read more “Great Tune & Service”
I was having intake problems with my ’16 ATS-V, then I tuned it up with Tapout Tuning and it fixed all the problems. Scott always replied back right away with any questions I had. The service was incredible and my car runs really fast in Mexico. LOL The best thing that has happened to my… Read more “Drives like a real V”
I was a bit worried about working with a remote tuner, but Scott has by far exceeded my expectations. Scott’s knowledge, patience and most importantly, his responsiveness are top notch. I’m doubtful that you’ll find another tuner that is so willing to help you. I’m very happy with my tune and I’m still working with… Read more “Excellent Response Time, Every Time!”
Scott has provided superb service months before I was even a paying customer! In one day, I received the same amount of responses that have taken my friends weeks to receive working with other tuners! I’m not sure I’ve ever had better service through any company of any type! The car is much improved, and… Read more “Just what I wanted!”
Scott did a great job remote tuning my wife’s car, we had a few hurdles to jump over, but he worked diligently with me to get everything worked out. The car drives like stock until you go full throttle and then you can feel the noticeable increase in power which is exactly what we wanted.… Read more “Willing to go the extra mile!”
If you’re having any doubts or worries about maybe going with a different tuner DON’T. Scott helped me and gave me so much information long before I decided I was going to use his services. Once I pulled the trigger to have Scott tune my car my only regret afterwards was not having him tune… Read more “Absolutely Amazing!!!”
Held out on tuning my car for quite a while, and finally gave in. Being limited to 91 octane gas in California I wasn’t expecting huge power gains, but was very pleasantly surprised at just how much more Scott was able to get out of the car even on 91 octane… it’s a huge difference… Read more “The tune is great, dealing with Scott is even better!”
I contacted Scott after doing a lot of research between the ATS-V tuners. I purchased the Remote Tune Plus which came with HP Tuners. The HP Tuners arrived very quick and we were off. I followed Scott’s detailed instructions and sent him my stock scans. With a very quick turnaround he sent me a custom… Read more “The ATS-V is ALIVE!”
Just do it! I am one of the most nit picky people when it comes to my car. Scott ensured that everything was 110% before finalizing the tune. Now my car is much more powerful and responsive than stock, and it has almost ZERO knock. The stock tune has so much knock in comparison. 10/10… Read more “Don’t Hesitate”
First off I want to thank you for your excellent customer service. So far the buying process has been easy with excellent communication. But also I want to thank you immensely for your support for the community. I’ve been chasing low boost issues with my car and through searching old forum posts I came across your insights… Read more “Excellent customer service”
Scott is the one and only person I would ever let touch my car. He is very knowledgeable and his customer service is by far the best I have ever had. He always replies very quickly no matter what day or time. To take a car from 464hp to ~600hp and keep drivability equal to… Read more “The one and only person to trust with your car”
I’ve owned a few performance cars over the years and my 2016 Frost White ATS-V is my favorite by far. When I bought it I new there a few quirks I was going to have to get used to, especially with the A8 transmission. I knew a tune would be in my future, and I’ve… Read more “My car is finally awake”
Scott put a fantastic tune on my ATS-V. Throttle response is a lot smoother and it now pulls hard even from the low end. While adding power, the tune actually made the car a lot better to drive everyday due to the smooth power band. While stock it was a lot of fun, and it… Read more “Great Tune Fantastic Service”
Recently came out of a modded V2 into a 2016 ATS-V loaded CPO 7,200 miles. As you can imagine, I felt a bit underwhelmed with raw power versus a pullied and E85 V2. Knew before I even took delivery it would eventually be a Tapout car! Being that I already owned HP tuners and bumped… Read more “Great Tune, Great Service”
I almost went with another tuner before deciding on Scott at Tapout. I talked to a guy that I was considering buying his car instead of modifying mine. He said don’t let anyone tune your car except Scott because he had several guys tune his and Scott was the only one he would trust again.… Read more “Only one tuner for ATS-V’s”
I can tell the difference after the tune. The car is way faster now! Thank you Scott for working on my tune. Also, he replied to every question I had. Thank you again so much.
From having issues dealing with a local tuner on a previous car I had in the past I was kinda skeptical of tuning again and especially a email tune. Having talked to Scott briefly over messenger I quickly realized he actually cares and took time to explain things to me unlike my past tuner so… Read more “Best in the Business”
Scott, I can’t say enough good things about you and the way you conduct your business. In this day and age to get responses in 15 minutes or less is unheard of no matter if it is a night a weekend early in the morning you were available to help get my questions or concerns… Read more “This is how all business should be done”
WOW!-as simple as that; the absolute best way to describe the tuning and support from Tapout Tuning. Scott is extremely responsive with his communication and tune revisions. I LOVE the way the car feels and can’t believe how much Cadillac left on the table from the factory! I completed thorough research before choosing Tapout Tuning.… Read more “Power That is Knowledgeable, Reputable, Responsive & Safe”
Tapout Tuning helped me take my 2017 ATS-V from good to great! The ATS-V has some of the best chassis dynamics and styling of any modern GM sedan. It is incredibly comfortable on the race track as it is on the street and when you drive the car on and off the track you often… Read more “From Good to Great!”
This is my first time experiencing a remote tune, and I will be honest I was a little hesitant at first. Scott laid everything out easily so I could follow step by step and in no time the car was tuned I can’t believe how much smoother and more powerful the car is! Scott has… Read more “Are you on the fence about tuning? DO IT!”
Scott has been absolutely amazing. My first dealings with Scott was his helping me diagnose an issue with my car before I was even tuned by Tapout. I originally had my car tuned elsewhere when I had my first mods installed and was not impressed by a 12.3 (sec) outing at the track. After becoming… Read more “Top Notch Results and Service”
Scott is a real professional guy, very helpful with a friendly touch. When you speak with him, you will feel like you been talking with him forever. This was my first experience with a remote tune!! I first thought that it was not easy but he just made everything easy. He gave really fast responses… Read more “Best tuning experience ever !”
Where do I start? When I contacted Scott about tuning my V, I was very hesitant about the entire process, especially since I never tuned a car before. After talking to Scott, my mind was at ease and I purchased his tune. The only thing I can say is WOW!!! Scott typically got back to… Read more “Beast Mode: Unlocked!”
After losing faith in the quality of work performed by my dealer’s performance shop, I started to question the safety characteristics of my dyno tune. Knowing several friends that had their ATS-V’s tuned by Tapout, I reached out Scott with my concerns. Before purchasing a remote tune, Scott asked me to send him a copy… Read more “New Faith Found”
Just wanted to take a second and give credit where it is due. Scott has been nothing but amazing to work with. His knowledge on this platform is light years ahead of anyone around but what has impressed me the most is how awesome of a guy he is and his response time and customer… Read more “Best in the business”
I can’t say enough good about Scott and his dedication to helping his customers get the best tune. My case was especially challenging. I bought a used 2016 ATS-V, and after a few efforts at tuning, it became obvious that something was amiss about my car. Turns out that a previous service person hadn’t reconnected… Read more “Long Trip, well rewarded”
I can definitely say that working with Scott has been the best choice that I have made. There are many shops around, that do great things, however I was very skeptical of taking the Caddy to a shop that wasn’t familiar with these cars. As well, I was skeptical of doing a mail order tune.… Read more “Boost Mode Enabled”
Scott went above and beyond when tuning my V. We ran into several issues as he began tuning. He was able to troubleshoot and tell me what was wrong with it. We exchanged over 70 emails and never once did he come off as angry or frustrated. I can tell that he is truly passionate… Read more “Unmatched customer service”
I am extremely overwhelmed with the outstanding customer service and tuning capabilities I have received so far from Scott. I just recently had the pleasure of remote tuning my vehicle for the first time. I’ll be the first one to say that I was skeptical of the process being so far away, but Scott was… Read more “ATS-V MASTERMIND AND EXCEPTIONAL CUSTOMER SERVICE”
Led by Scott Cook, Tapout Tuning has put together a very knowledgeable, friendly, and helpful community of car enthusiast for the ATS-V. We are all very satisfied customers of Tapout. Whether it be tuning or purchasing aftermarket parts for our V, Tapout Tuning is your one stop shop. I highly recommend joining the team! You… Read more “Tapout V Community”
At first, I planned to drive two hours to Columbus to meet Scott in person, but between the weather and my schedule, I decided that a Remote Tune would be the quickest option since Spring was here and it was time to awaken the beast (M6 sedan). Having zero understanding of tuning a car, I… Read more “Tapout Take(n)Over”
Let me start off by saying I have worked with multiple different tuners throughout my life and Scott is by far the best. It’s not only his top-notch quality tune that completely woke up my V but it’s also his responsiveness. I’m not sure if Scott ever sleeps but he is always there for his… Read more “Scott is the best in the business!”
At first I liked the ATS-V. Then after the Tapout tune I loved it!! They made the process painless and always great service. Will answer questions quickly and tune the car how you want the car. Even helped with diagnosing that the intercooler was dry! I daily drive, autocross, and take the car through the… Read more “All around amazing experience!”
Scott is a real professional with a pinch of friend and a big helping of family. This was my first experience with a remote tune and even more, doing a tune on my own. After the first scan, he discovered my intercooler wasn’t functioning properly. What any other place would have said, “welp, once you… Read more “WOW! Just WOW!”
Scott has been absolutely great to work with. Even before I was a customer, he was quick to answer any and all questions I had. When it came time to load files and log data, he was there providing quick and efficient communication every step of the way. I cannot say enough good things about… Read more “Great Tuner, Phenomenal Service, Fantastic Experience”
Scott has made my first experience with tuning the most inviting and easy experience ever. Everything was new to me, from operating the software to writing the tune to the car. I would only recommend Scott at Tapout Tuning!!
Before going to Tapout, I had a local shop dyno tune my 2016 ATS-V coupe at the same time I installed all of my bolt-ons. I gained power but, it just did not drive the smoothest which was important to me as this car is my daily driver. After I uploaded Scott’s final tune, I… Read more “Best ATS-V Tuner & Easy to Work With”
First off, let me tell you Scott is one cool dude! His service is off the charts. He let’s you take your time to send him scans and perfects the tune until you like the way the car runs. He replies super-fast email or phone which was a big thing for me while tuning the… Read more “Amazing tuner!”
Unbelievable that there was so much untapped performance left from the factory that Scott could extract. My car is now CRAZY fast. I only had a few weeks of decent, but cold, weather after finish with tuning in November. I can’t wait to drive the car in the summer with warmer temperatures, summer tires and… Read more “Amazing! I can’t believe it’s the same car.”
From the beginning you can tell you’re dealing with a perfectionist and someone who knows exactly what he is talking about. I originally got a dyno tune from a big competitor because I was so afraid of remote tuning. Little did I know, the tune that I got was crap compared to what it is… Read more “ALL BOOST NO DOOR TRICKS, Scott is #1 in the ATS-V world!”
I had heard of Scott at Tapout, through the car grapevine, and decided to purchase a tune to wake my car up. Scott made my car an entirely different animal, and the best part is, he continues to be a fountain of knowledge. I feel like I have a teammate who cares about helping my… Read more “Tapout Tune Experience”
What separates Tapout from the other limited number of ATS-V tuning options is not only Scott’s familiarity with this platform, but also the personal customer service that you receive. You deal directly with Scott while tuning, and he works through the tune and tweaks it until not only he is happy, but YOU are happy.… Read more “The Best Tune Choice”
I’ve had many heavily modified cars over the years and most of them got some form of tuning, ranging from OTS maps to professional dyno-tuning, however, I’ve always stayed away from e-tunes in the past. I’ve had my ATS-V for about two years and I’ve been researching my tuning options for the last year. After… Read more “Outstanding Service”
I’ve had my ATS-V for a year and a half. I initially shipped it to a prominent tuner in Ohio, not knowing they were way overpriced, had horrible customer service and the tune was not only poorly done, it was also very dangerous as I came to find out. Another well-known tuner was my second… Read more “Third Time’s a Charm”
Since I was one of Scott’s initial remote tune customers, I felt the need to write a new testimonial after nearly one year of working with him. As Scott has pushed the limits of the platform to discover what is possible, his subscription service has allowed me to take advantage of the things he has… Read more “Love the Calibration Updates”
Got Scott’s help with a Tapout Remote Tune and added the Renick Performance cold air intake this week. Let me say that the car is a monster now. 7,000 rpm rev limiters and lots more turbo noise. Pulls very hard and annihilates my 285 4S tires out back through the gears. Excellent customer service from… Read more “Custom Tune with great results”
I purchased an ATS-V a few months ago and was exploring options to assist with performance mods and respective tuning. After diligent searching, I consistently was coming across Tapout Tuning as a leader in safe and optimized tuning for the ATS-V. A major bonus is that it happened to be basically in my back yard!… Read more “Fantastic Customer Service, Knowledge and Professionalism”
I finally gave in and decided I was going to get my ATS-V tuned. There were a couple well known tuners in town and a couple Remote Tuners I had on the list as options. I’ve been following the forums and Facebook pages for our platform, and only one company really caught my interest –… Read more “Amazing Tuning and Professional Customer Service!”
I was thinking about a tune for my ATS-V and purchased a canned tune from one of the big shops. This tune had decent power and I thought it was all that was available from a remote tune. I read about Tapout Tuning on the forums and was impressed at the positive feedback from their… Read more “Better than the other guys”
I’ve had several tuners and both had some success with my ATS-V, but I wasn’t satisfied with running 10.92 @ 125+. I contacted Scott Cook and made arrangements to do email style tuning with him. Very easy guy to talk to and willing to work with the customer to fix problems. We worked together to… Read more “My Experience with Tapout Tuning”
At first I was hesitant to tune my ATS-V but Scott made the process easy and painless along the way with immediate support and tune revisions throughout the process. I haven’t had the car on the dyno or track yet but I can say without a doubt this car is much, much, MUCH faster than… Read more “Great Custom Tune With Immediate Support Along The Way”
When I first got my ATS-V I was admittedly a little disappointed in its performance coming from a modified CTS-V2. After getting several references I decided to go with Tapout Tuning for a little more power, and I have not been disappointed. The tune is of course EXCELLENT. I’ve taken down some serious competition on… Read more “Seriously Great Tuner”
I only had my ATS-V for three weeks when I felt the need for more performance. Owning a Caddy was something I never thought of before, but I couldn’t resist having this one. It had to be fast however to go along with its sweet looks. I started reading the CadillacOwners forum and found that… Read more “Great Tuner”
I had a popular tune from a well-known tuner. Logged a few dyno pulls and the car was making good power, however it was peaking at 21 pounds of boost and was running lean from what I can tell. I emailed the tuner, with my concerns and they sent me a 2 sentence reply saying… Read more “Best LF4 Tuner in the Business, Period”
When I bought my 2016 ATS-V I had so many questions. Scott was there on day one answering my questions and offering services. He wasn’t pushy, just letting you know what he provides. On to tuning, my car was 100% stock beside AFE intake filters. Running these filters untuned seemed to pick up some decent… Read more “LF4 Whisperer”
I worked with Scott on my 2016 ATS-V 6mt sedan, going through multiple iterations of the tune to nail down the performance with a tune that is specific to the configuration of my car (RP aftermarket parts). Scott was always extremely helpful and patient, taking the time to answer my questions and provide screen shots… Read more “Best ATS-V tuner in the business”
I was a little skeptical going in just from previous experience with remote tunes and canned tunes that have scarred my memory. But the service here was far above anything I have had in the past. From the beginning, Scott Cook was attentive to what I desired out of the tune and sent me the… Read more “Tapout remote tune for the win!”
I was fortunate enough to have won a free tune from Tapout Tuning on a Facebook contest I entered. From day one I have had nothing but great communication with Scott Cook @ Tapout Tuning. He was willing and able to look at my scans and answer my text and emails as need. Never did… Read more “Could Not Be Happier.”
Big shout out to Scott Cook @ Tapout Tuning. He was willing to look at a datalog of my original “custom” ATS-V tune for free. I suspected it wasn’t a good tune but my tuner “couldn’t see anything unusual” in the log and stopped responding to me. Scott pointed out some issues with the tune… Read more “Best Custom Tuning Service I’ve Ever Used”
I wanna thank you for your great and professionally service. You were very very patient and kind, and gave fantastic results after spending many hours on my custom tunes (one for methanol injection and another for Toluene fuel additive). You were always available and very positive. Gave great explanations to help me understand more and… Read more “I wanna thank you”
I decided to take my ATS-V to Scott after reading some bad things that were done from a previous tuner……and it was a decision I didn’t regret. Let me first talk about customer service. You will not find any better than what Scott provides. None. Always responds quickly and provides his knowledge even if it… Read more “Just Do It”
I was recommended to Scott by James Renick and how he was the only tuner he trusts personally.
So I thought to myself, If James R. trusts him then I have no doubt in my mind that I would want my car in his hands. From the moment we first made contact with each… Read more “Great tuner and great performance!”
I was fortunate enough to run across Scott when I did because I had long suspected the so called pro tune I received from a well known Performance Shop in Cincinnati was not all it was cracked up to be.
I contacted Scott at Tapout Tuning because others w/ similar tuning issues spoke very… Read more “Great Improvement In My ATS-V’s Performance”
Tapout Tuning stands apart from other tuners by providing a consultative, transparent approach to the calibration that is customized to the customer’s needs. There was very good communication throughout the entire process, always with the focus on meeting my personal goals. The emphasis was on safety, and I greatly appreciate that all of the factory… Read more “A great customer experience”