Having owned my 2017 ATS-V Sedan for a couple of years, I had been hearing great things about Scott and is customer service for a while. I reached out to him with high expectations, based on that reputation, and he still managed to exceed them.
When I purchased my tune and spark plugs, Scott was on the road, on vacation, traveling thousands of mile cross-country with his family. He still took the time in the evenings to work with me on the various stages of my tuning process. We exchanged a couple dozen emails over the course of a week, as he walked me through every step of the process to turn my car into the beast it is now.
I mean it’s one thing for someone to work with you on their day off, he worked with me on 7 or 8 of his days off. Then, to top things off, he showed up at a track day near me, and proceeded to spend the whole day refining my tune and the tunes of half a dozen other racers, in between drag runs. So that’s another 12-hour workday he put in, on his day off, to help out his customers. There is no other way to describe it, incredible!