Scott is a real professional with a pinch of friend and a big helping of family. This was my first experience with a remote tune and even more, doing a tune on my own. After the first scan, he discovered my intercooler wasn’t functioning properly. What any other place would have said, “welp, once you get that taken care of, give us a call back”! What Scott said, “Welp, let’s walk you through what we need to do so we can get your car working properly before we make changes!” Sent me over a video and even helped me with picking out the required things needed to make it happen. I’m not car savvy at all and let him know that right away. He could have huffed and puffed but instead; continued to smile and assist. Long story short, Scott and Tapout has earned a customer for life. Thanks again and my car is feeling great!